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I explain this to people all the time at work. It takes so long because of the amount of dogs that need to be done. They get all the dogs started, preshave, bathe etc and then hand dry mostly and then put into a kennel to dry the rest of the way (on some dogs).. Then they start finishing. Usually the first one in is the first one out..

You can always request a time to get your pup out sooner. Especially if it's just a puppy.. You don't want them there too long because of stress, but then it's also a good thing to have them there for a while because it helps reduce separation anxiety and helps get them socialized. :)
 
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