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What to do?

993 Views 8 Replies 8 Participants Last post by  ladyshadowhollyjc
someone came into day with a very old dog.The dog is extremely ILL and the lady gave us a sob story about how she has no money. So we gave her a break on the treatment and held payment for 1 week.

To many this may seem like no big deal but I have thousands of dollars of unpaid bills from people with the same sort of sob stories. We feel bad for them we try to help and in the end we rarely ever see them again to make payments.

what bothered me about this lady is she basically said it was only the situation she was in now making it hard to pay. but looking through her file she never has done any sort of upkeep on her dog not in 5 years. there is always something with money with her.

On the phone today she told me this "I don't want my dog to suffer over something like money because you won't let me pay you back for the labs and x-rays that is just stupid. You should be willing to pay." Honestly I feel bad for people. I really do but it is not my fault she has a dog she can not afford.( and hasn't been able to afford in years!) The doctor would normally be happy to help but the dog is very old and he feels that even with the hundreds of dollars of diagnostic work we would mostly likely eat. the dog is on its way out.

I explained to the lady that we have to pay the lab for the service and apologized for her situation. What should I tell people like that? Is it so difficult to understand that a vet is a business too and if we took every person that has money problems and told them they could come back and pay we would probably have to close our doors. The few cases we do take NEVER get paid it is so sad. We save someones dogs life and never see them again. all of them seem like "nice" trustworthy people.

and then i sit here and feel bad about it. I feel bad for the animals. Ive felt bad about it all day.
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If it helps, once a vet helped me out in the same way and I am forever grateful, and I did pay. Even with all the money I had set aside, I was not expecting to pick up a gravely injured puppy. We drove a 9 hour round trip and when we got to the shelter they claimed they tried to call me (three contacts and never once did a phone ring) and that Smalls had parvo. I asked to see her anyway, and it evident she did not have parvo. The official vet diagnosis was a prolapsed rectum and ruptured intestines. It was leave her to inevitably die/be euthanized, or take her and find out. I took her and my vet quoted me an intensely expensive surgery with a huge amount they required down and said the odds she would survive were basically zero. I am not an emotional person, but I could not help but cry. They put me on hold and I assumed because well, I was sobbing and when they came back they asked if I could put down basically peanuts and pay $30 every two weeks. I didn't need or expect any where near that, so I put down the tiny amount they asked and then when the two weeks $30 payment came up I paid them in full, because I really only needed a small window of time.

So, a big thank you to the people who generally get burned when they try to do some good. Smalls will be 6 in a few months and I'd pay the money a thousand times over.
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