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Should I look for a new groomer?

1470 Views 8 Replies 4 Participants Last post by  Graco22
I'm new to dogs as Mango is my first dog. I have been bringing her to the same groomer for a year now(she is one year 3 months old). Little things have been bugging me about my dog's groomer and I'm not sure if they're things that are normal and I'm just being too sensitive as I have never been to another groomer before and am not too sure what I should expect.

1. Ever since the first day, when I pick Mango up, they have an appointment card with the next groom date. (4 weeks later). Is that normal? I find it a little presumptuous but it might be normal:S

2. I was told when I first called for pricing that I get 15% off when I'm on a 4-6 week schedule. I never asked for the discount, they offered it to me. Well yesterday, I go to pick Mango up and the app card is ready and I tell them I am busy that friday(august 24th) and would prefer a monday. So I told her the 27th would be better. The groomer tells me I would have to do it monday the 20th or I would lose my 15% off because I would no longer be on a 4 week schedule. I was a little shocked. Not only would the 20th make it 3 weeks but I was told I could do up to 6 weeks schedule and still get the 15%!

3. The first 4 months I went there, when I go to pay in cash, the groomer lets me know "we accept tips" with a huge fake smile. Umm, I can tell since there is a huge sign at the front desk boldly proclaiming that they accept tips.

Now these things have been annoying me BUT there is a reason I continue going: my dog looks fabulous, she always leaves and enters with her tail wagging wildly(granted I've yet to ever see her upset), and they act like they really love her. I've heard so many horror stories of dogs getting hurt at groomers and that's why I chose to go to this super high end grooming salon that is 15 dollars more than any other salon in the area. The money is not the issue. It's the attitude! Am I just being sensitive?
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Many busy, high end salons do give you another appt day and time when you pick up. Its supposed to be for your convenience, and theirs. Less phone calls to answer, and you dont have to wait 3 weeks to get in when you call. It is nice of them to offer a discount. I do not discount. I do find asking or even mentioning a tip, whether in signage or not, to be unprofessional and rude. However, signs are readily available from grooming suppliers to encourage tipping...I would never have one, nor do I mention tips, EVER, to a client. I would suggest you talk to them before making a decision to move on. Tell them you want X amount of weeks, and ask what the price will be. If after talking with them, and you are still unhappy, move on. I would suggest you dont burn that bridge tho, as you may want to come back in the future should you find that you arent happy with haircuts etc elsewhere.
I dont get offended when a client trys another place. They almost always come back with a bad haircut, vowing to never ever do it again. Lol Most of the people that try elsewhere is because they have to wait too long to get in with me, and didnt prebook. Some groomers may take offense, but I think thats ridiculous. A consumer has the right to do what they please. A different outlook on the discount...if its a 4 week discount, and they have people booking even a few days after that, then it can get out of hand. 4 weeks turns into 5, then 6 etc. With hundreds of clients, this can be a huge difference in their bottom line and in time it takes to complete the groom. I have many clients that can go 4 weeks between grooming matt free, but stretch it to 4.5-5 weeks, and it takes me an extra 10 minutes to demat areas. If that happens to 5 dogs in one day, I am 50 minutes behind...and possibly those dogs would be discounted too. ( Again, I dont discount tho). A busy salon with 4+ groomers can be doing 30+ dogs each day! Yes, grooming is a business, and we have families to provide for, bills to pay, taxes to pay,etc and I havent seen a non profit salon yet. ;-) Just because we love animals, and care for them daily doesnt mean its not a job we have to be paid for.
Maybe ask a friend or relative where they take their pet, how they like it etc and give someone else a try. You should feel completely comfortable with where you choose to have any service. :)
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You are very welcome. Hopefully it will work out where you are. I can see how it gets annoying when every time you are in they are trying to upsell you with something. I hate that when I go somewhere once, much less every month asking again. Grr. :)
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