Should I look for a new groomer?

1469 Views 8 Replies 4 Participants Last post by Graco22, Jul 30, 2012

mishmosh

Discussion Starter · Jul 29, 2012

I'm new to dogs as Mango is my first dog. I have been bringing her to the same groomer for a year now(she is one year 3 months old). Little things have been bugging me about my dog's groomer and I'm not sure if they're things that are normal and I'm just being too sensitive as I have never been to another groomer before and am not too sure what I should expect.

1. Ever since the first day, when I pick Mango up, they have an appointment card with the next groom date. (4 weeks later). Is that normal? I find it a little presumptuous but it might be normal:S

2. I was told when I first called for pricing that I get 15% off when I'm on a 4-6 week schedule. I never asked for the discount, they offered it to me. Well yesterday, I go to pick Mango up and the app card is ready and I tell them I am busy that friday(august 24th) and would prefer a monday. So I told her the 27th would be better. The groomer tells me I would have to do it monday the 20th or I would lose my 15% off because I would no longer be on a 4 week schedule. I was a little shocked. Not only would the 20th make it 3 weeks but I was told I could do up to 6 weeks schedule and still get the 15%!

3. The first 4 months I went there, when I go to pay in cash, the groomer lets me know "we accept tips" with a huge fake smile. Umm, I can tell since there is a huge sign at the front desk boldly proclaiming that they accept tips.

Now these things have been annoying me BUT there is a reason I continue going: my dog looks fabulous, she always leaves and enters with her tail wagging wildly(granted I've yet to ever see her upset), and they act like they really love her. I've heard so many horror stories of dogs getting hurt at groomers and that's why I chose to go to this super high end grooming salon that is 15 dollars more than any other salon in the area. The money is not the issue. It's the attitude! Am I just being sensitive?

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mishmosh

Discussion Starter · #5 · Jul 29, 2012

Thank you Tankstar and Graco. I didn't realize how common it was to give out appointment cards. I just took it as a little pushy but I guess it makes sense to save time.

Just to clarify, I am fine with a 4 week schedule. I just found it a little... stingy? for them to remove the 15% discount just because it was 3 days past 4 weeks. But I guess I did choose the salon without knowing about the discount and was fully prepared to pay for the full price. I keep getting a money hungry feel from the staff but I guess a business needs money to make a profit. Like I said, I take my dog's grooming seriously and money is not the issue here.

Would a groomer be angry/feel betrayed if one of their customers tries out a new groomer? I'd like to try out someone different at least once just to make sure I'm making the right decision in sticking with this salon and I feel I won't ever know if I don't try something new.

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mishmosh

Discussion Starter · #8 · Jul 30, 2012 (Edited)

I think I will just have a talk with them. Maybe explain that I'd prefer they stop trying to upsell me nail polish and bows(I'll have to think of a way to do that tactfully) because, I forgot to mention, it's another thing I've been annoyed about and accept that they are just running a business and trying to make ends meet. Graco, I didn't even think about the extra dematting. Mango is brushed religiously but I guess not all dogs are and that would be annoying. But you guys have given me a lot to think of. Thank you!

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