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You might want to try another trainer. It's a bit hard to tell, but looking at Bark Busters' website, it looks like they engage in dominance theory training, which wouldn't be too terribly helpful in your case. At best, it wouldn't help, at worst, it would make things worse. I would consult a behaviorist, not a trainer, that uses positive reinforcement techniques. If there are no behaviorists around you, try a trainer who uses PR techniques.
I'd second ditching the crate. It's entirely possible the previous owners way overused the crate, creating a fear of the crate. You can try a safe room or a pen instead.
Good luck.
I'd second ditching the crate. It's entirely possible the previous owners way overused the crate, creating a fear of the crate. You can try a safe room or a pen instead.
Good luck.