I recently took my pet for a cut and wash to a repeat groomer. After picking up my dog, all appeared well, but once in the car, my pet was bleeding all over my hands, clothes and himself. Not just a little blood, but a lot of blood. I immediately rushed back to the groomers for assistance and they took my dog into the back room to try and stop the bleeding.
My partner and I proceeded to walk to the back and into the bathroom to remove the blood off of our hands only to be told by the daycare manager that we couldn't be in the back due to insurance reasons. We proceeded to the front only to continue a long exchange of words with the daycare manager (it appeared that she was the only one in charge at the time). After hearing my pet yelping in the backroom I requested that my pet be returned to me if I couldn’t keep an eye on him while they attempted to stop the bleeding. She hastily went into the back room, picked up my dog and came up front and basically dropped the dog into my arms as if to say "get out, it's not my problem and I don't have a resolution".
I asked her if she would call one of the owners, their insurance company, or their local veterinarian. She said she didn't know any insurance information, she had no veterinary hospital I could go to, and refused to call one of the two owners. Not once did the daycare manager apologize for the incident nor did she take responsibility for the injury that they caused my pet. I'm appalled by lack of professionalism at her attempt to resolve this issue during an emergency. Once we got home, the bleeding stopped. We were able to see that a portion of his foot pad was completely sliced off. I understand that accidents happen and that my pet will survive, but I'm most upset in the manner in which they handled the incident. I'm disappointed that they never bothered to confess to the injury, over the phone or upon my arrival to pick up my pet. Maybe they thought I wouldn't notice.
I filed a complaint to the BBB and have yet to hear back from the owner. I was planning on calling one of the owners, in the next couple days, to get many of my questions answered. But aside from that, is there anything else I can do? Are they required to have an insurance policy for pets/injuries? If so, why would she hesitate to help me? I would like to put this behind me, but the knot in my stomach is a daily reminder and only infuriates me that they could get away with this type of business etiquette.
Thanks in advance!
My partner and I proceeded to walk to the back and into the bathroom to remove the blood off of our hands only to be told by the daycare manager that we couldn't be in the back due to insurance reasons. We proceeded to the front only to continue a long exchange of words with the daycare manager (it appeared that she was the only one in charge at the time). After hearing my pet yelping in the backroom I requested that my pet be returned to me if I couldn’t keep an eye on him while they attempted to stop the bleeding. She hastily went into the back room, picked up my dog and came up front and basically dropped the dog into my arms as if to say "get out, it's not my problem and I don't have a resolution".
I asked her if she would call one of the owners, their insurance company, or their local veterinarian. She said she didn't know any insurance information, she had no veterinary hospital I could go to, and refused to call one of the two owners. Not once did the daycare manager apologize for the incident nor did she take responsibility for the injury that they caused my pet. I'm appalled by lack of professionalism at her attempt to resolve this issue during an emergency. Once we got home, the bleeding stopped. We were able to see that a portion of his foot pad was completely sliced off. I understand that accidents happen and that my pet will survive, but I'm most upset in the manner in which they handled the incident. I'm disappointed that they never bothered to confess to the injury, over the phone or upon my arrival to pick up my pet. Maybe they thought I wouldn't notice.
I filed a complaint to the BBB and have yet to hear back from the owner. I was planning on calling one of the owners, in the next couple days, to get many of my questions answered. But aside from that, is there anything else I can do? Are they required to have an insurance policy for pets/injuries? If so, why would she hesitate to help me? I would like to put this behind me, but the knot in my stomach is a daily reminder and only infuriates me that they could get away with this type of business etiquette.
Thanks in advance!