For the grooming part, they bring the dogs into a "back room" that you cannot see. Are some Petsmarts set up where you can see everything? I know my dog will not let me cut her nails. So I don't know what they would do to be able to cut them. I may start bringing my dog to my vet for all maintenance stuff (tooth brushing, ear cleaning, nail clipping).If you are looking for a perfect groom - probably not the best place to go.
But as far as abuse - I think that is silly. The big stores have a huge window where the dogs are groomed and if they were outright abusive it would be seen by many people and it would be shut down.
If you are looking for a cheap groom and not too picky, they are fine. And only if your dog is very well balanced and happy go lucky - because there are a lot of dogs and people going in and out, and a stressed dog probably shouldn't go through that.
Interesting. I'm going to make sure I only use places where you can see everything from now on.Toby was "abused" at a local groomer. This woman has a bad reputation in town. She picks her favorites and then doesn't treat the other dogs well at all. We went to her once. Toby wasn't one of her favorites, so we never went back.
On the other hand, we've found a wonderful groomer at the local PetCo. They have a window into the grooming area where you can watch them work and they can't see you. A couple of times we've watched her with him. She loves on him and pets him during the grooming. We can talk to her about the exact cut we want and if he needs some special shampoo that day. It's perfect.
So it really varies from groomer to groomer, rather than the location itself.
You're right; it was bathing not grooming. They let me know also that she doesn't like the hair drier and instead they air dried her.I think you mean for the bathing they go to a back room. The grooming occurs in the window in clear sight of anyone who wants to watch.
If your dog doesn't need to be clipped but just needs the basics -- bathing, tooth brushing, nailing clipping -- then it's a little different. The PetSmart near us even let us know that our dog really hates the blow dryer so they let her air dry.
But our pup is very friendly, very "happy-go-lucky" as the saying goes. She does just fine at PetSmart and really, now we have started to bath her ourselves. Go with your instinct.