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Have you ever had a bad experience with a dog trainer?

2060 Views 22 Replies 15 Participants Last post by  wvasko
Over the past 4 weeks, Ace has been taking puppy kindergarten at a training facility near our house. She is a positive dog trainer and all her training is done with rewards. I actually really like her training style and I think for most people she probably is great. Unfortunately for us, that wasn't the case...This is going to be long, so bear with me!

All was going well until we went to class on Tuesday. At the end of class, we allowed Ace and another puppy to play. Generally you break up (or at least you should) playing to keep puppies from being over-stimulated and we didn't do that on Tuesday. I do believe that we humans dropped the ball a little there. Both puppies were playing in one of those agility tunnels when Ace turned around and growled and snapped at the other puppy. The other pup wasn't having that and went back after him. We physically separated them and I didn't really think it was a huge deal. The trainer goes, "Does he do that often? Because that was all him!" I was kind of surprised, but said that I'd never seen him do that to a dog who wasn't Colby and that the only time I've seen him do it to her is when she gets too rough. Both puppies seemed fine afterward and still wanted to play, though we kept them separated.

We went back on Wednesday for another class and one of the other dogs came over to sniff Ace a couple times and the trainer told the other owner to watch her dog around Ace because he is unpredictable and has "Border Collie Syndrome." This, after previously mentioning that every single border collie she's ever met is an a-hole. And that she's never met a border collie that didn't have problems with other dogs or people. I suppose those should have been the red flags that told me to go elsewhere...

Today, she emailed me to confirm that Ace was going to be in a particular class over the next few weeks and I wrote back letting her know she was correct. In her next email she said, "Here is the problem. We don't want to exacerbate his problem with pups... so we might not want him coming to puppy classes for that long. Let's just wait and see how he does."

At this point I was like, HUH? You were fine with him being in class a second ago, but now he has a problem with all puppies?

I wrote back and told her that based on her comments I feel that she has a problem with Border Collies as a breed and by her getting tense and worried and telling other people to keep their dogs away, it totally defeats the purpose of having a well-socialized puppy. She's giving me a full refund, which I'll give her major props for, but I'm still disappointed.

In the end, we've decided to go back to the trainer we took Colby to and I'm optimistic. The reason we left her was because the new trainer has weekend classes which are a little more convenient than week nights.

Anyway, has anyone else ever had a negative experience? Please share!
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Yep. Took Casper to puppy classes (supposed to be all positive). He was afraid of the trainer's two large dogs and of a mop and bucket in one corner. He would refuse to walk past those things and the trainer told me to drag him if he wouldn't walk. She also tapped his nose or poked him in the side and scolded him when he growled (out of fear) at her dogs. There was also this (I posted at the time):

...today as I was leaving class an overly friendly black lab came in, and it was pulling and barking and trying to see Casper. He was scared and didn't want to walk by it. I told the instructor that a black lab tried to attack him a few weeks ago, and she said, "Just make him walk by; he needs to get over it." I don't want to coddle the pup, and I generally don't, but I don't think that dragging him by the same type of dog that wanted to eat him is the best way to help him get over his fear.
She just was completely uninterested in/incapable of dealing with a fearful dog, and I think that class did more harm than good.
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