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Step one might be to try a positive training approach ON THEM. You might find a persuasive article or articles about positive alternatives to shock collar use, about dog body language, etc. and share them with them, like, "I came across this, and I thought it might help with the situation you're having with your dogs" or something along those lines...it sounds more like they're ignorant than uncaring, so a gentle push in the right direction might be enough to get them started down better, kinder paths.
 
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