I wasn't sure where to post this but if it's in the wrong place, I'm sure somebody will rectify it. For a while, the customer service at Chewy was incredible. However, people must have taken advantage of that and now, it's really started to go downhill. Now, if something is delivered damaged, it has to be received back at the warehouse, before it's replaced. On a couple of occasions recently, I've had to go out and spend money on the same items because I couldn't wait for the replacement delivery. I don't know what's happening at the warehouse because I keep receiving damaged items, that are unusable. The delivery time is longer now too. I used to receive orders in 2 days or less and now it takes significantly longer. Has anybody else had problems with them recently?