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Hi,
I just wanted to post a warning to those who might be considering using Banfield Hospital. I know these complaints are probably a dime a dozen, and any large business will have its share of them regardless of how good they are, but I thought it's worth sharing. Here goes.

Earlier this month, I had a really shady experience with a Banfield Hospital inside my local Petsmart. I've been on their Wellness Plan for about 7 months. I took my dog in for a routine physical, during which they seem to have a policy of not letting the owner be in the same room. I didn't push it (I should have), so I just hung out in the store while my dog was getting checked out.

When I came back to pick him up, they tried to charge me for a anal gland expression. Their policy is to ask before doing stuff that like in a routine exam, and they had my cell phone. I talked to the vet about it, and she admitted that they didn't actually perform the anal gland expression, that it was just a miscommunication between her and the desk staff. She told me she would have the charge refunded.

Weeks later, still no refund. I went to Banfield again and talked to the desk staff, she refunded the amount. But I was not feeling good about the whole experience. I called their 800 number to complain, and asked that someone call me back so I can talk to them about cancelling my 1-year wellness plan. The customer service person said she would have someone call me. Two weeks later still no call, I had to call back, and again they promise to have someone call me. Still nothing.

I tried talking to the manager of the particular Banfield, but she's only there sometimes, and have not called me back after I left my contact information with the desk staff.

Then I started searching online and found lots of complaints about Banfield. Their BBB (Better Business Bureau) page has tons of unanswered complaints.

That's been my experience anyways.
 

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I hate chain vet hospitals. They are so cold and all about the money.
 

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I use an individual semi-local Animal Hospital who accepts cash and www.carecredit.com ........ and they also can perform any kind of surgery or test on site. :)

To me this is exactly how it should work with ease of mind.
 

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Hi,
Earlier this month, I had a really shady experience with a Banfield Hospital inside my local Petsmart. I've been on their Wellness Plan for about 7 months. I took my dog in for a routine physical, during which they seem to have a policy of not letting the owner be in the same room. I didn't push it (I should have), so I just hung out in the store while my dog was getting checked out.
That right there would make me never come back. Dogs can't talk, so how are they getting any information about the dog? Things like eating habits, drinking habits, sleeping habits, etc. are big clues, and often the only clues, of illness in dogs. That's not something a vet could get information about by poking at the dog.
 

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I hate chain vet hospitals. They are so cold and all about the money.
Yeah exactly, which is why I would never go to one. I love my vet, local country vet's office.

OP: Is there any independent vet in your area that you could go to? If so I would do that rather than going to banfield, quite a few of them were shut down in my old area.
 

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I have to admit we use the Banfield as that's what we knew of. I like it because he shows and travels a lot so there's always a vet that has his records. He isn't neutered though so we haven't had to do any surgery. The one thing I don't like is that they seem to rotate vets through there. We're always in the room with him though. It might've just been that vet. We've had at least two vets that have had Boxers before so they loved him.

I think you have to remember there's a bunch of animals going in and out so they may just need a reminder.

We also have a holistic vet near us we're going to check out soon.
 

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I use a local vet. I love them!! It also helps they have a groomer "under" the vet. They also board dogs( I think every vet does though?) Anyway I would trust them with my dogs(and other animals) 100% if I had to go out of town and had no where else to turn to. They also let us do a payment plan when Tank had to have 3 x-rays, and surgery done. We couldn't afford it all on the spot. So they let us chunk it up into 3 payments. The vet there is also the only male vet that Tank likes so, I really have no where else to go, unless I want to muzzle my dog and wrestle him into the exam room every time. With this vet he walks right into the exam room and has even jumped up on the table by himself,lol. The Vet techs there are very nice too. There have been some that I did not like but it could have just been a bad to for them so I don't hang it over the whole vet's office.
 

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I was a first time dog owner, what could I do? It seemed convenient to take my girl to Banfield. I learned the hard way that I shouldn't have. The vet was telling me what I wanted to hear, when a little bit of digging would have prevented so much of what followed! As an example, the first heartworm medication that the Banfield vet suggested to me did not cover for whip worms (now I know how dangerous they can be), no choices were explained to me, of course the product they carry is the one they push. My dog was going to a dog park so you can imagine the rest. I ended up having to pay dearly (emergency care, stress to see my dog sick when she has always been healthy). Now I use a local vet, she is wonderful and thorough. I have peace of mind
 
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