We recently adopted a new puppy from a no-kill animal rescue that is some distance from our home. He has quickly become a loved family member. I contacted the micro-chip company to update his chip with our family contact information. They told us we needed permission from the owner of the dog rescue to change the primary contact. We called the owner and she refused. I contacted a supervisor at the chip company and they called her as well. She refused again. The chip company just notified me that this stranger at the dog rescue who we only met briefly will always be the primary contact for our dog. It seems we now own our new puppy but she still owns the chip that is in him. There was never any paperwork signed regarding the chip contact information and it was never brought up during the adoption process. This was a big shock and surprise. I respect and admire this lady for her sacrifices and what she does for these animals but we are heart-broken over this. I don't know if this stranger is reliable as a primary contact or if she would even call us if that dreaded day ever came when our dog was missing. My biggest fear is that she would not return him or that she may not be available as a contact two, five or twelve years from now. She is an elderly woman and likely won't be working or may have health issues during our dog's normal life span. We love and care for our dog and only want what's best for him. It's my belief that the family members should be the primary as well as the secondary contacts for their own dog's micro-chip. Leaving this stranger as the primary contact (in my own opinion) puts our new baby at risk. We would be the ones available around the clock, driving all night through the neighborhoods with no sleep looking for him if he ever went missing....not her. I actually have years of experience in the pet industry but my knowledge of micro-chip rules/laws is limited especially in an adoption situation like this. Please let us know what our options are or if anyone has any ideas on how to resolve this. Unfortunately talking with her seems like a dead-end street and the micro-chip company won't break their policy. Thanks for any advice you can offer.