Locked out of account
DogForums.com is the premier dog Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 20 of 21

Thread: Locked out of account

  1. #1
    Senior Member GrinningDog's Avatar
    Join Date
    Mar 2010
    Location
    USA
    Posts
    2,195

    Locked out of account

    Not new. I'm GoGoGypsy. I, along with some other longtime members, have been locked out of my account. Never received the new password email (checked spam), can't retrieve password via my email address for unknown reasons (possibly wrong email, but I tried the only two I've used for many years), and I'm not certain whether the contact form worked, since there was no confirmation page upon submission. I private messaged an admin, but I wasn't certain if that was the correct account to message.

    ANYWAY, I would very much like to access my account as I have some adorable puppy pictures to post.

    To whomever who can help with this issue, please do. I'll pass the information along to others.

    Thank you!

  2. Remove Advertisements
    DogForums.com
    Advertisements
     

  3. #2
    Senior Member sydneynicole's Avatar
    Join Date
    Apr 2015
    Location
    Connecticut
    Posts
    1,043

    Re: Locked out of account

    I hope you get back on soon!
    http://www.dogforums.com/signaturepics/sigpic216410_1.gif
    “Outside of a dog, a book is man's best friend. Inside of a dog it's too dark to read.”
    ― Groucho Marx, The Essential Groucho: Writings For By And About Groucho Marx

  4. #3
    Senior Member GrinningDog's Avatar
    Join Date
    Mar 2010
    Location
    USA
    Posts
    2,195

    Re: Locked out of account

    Me too! I want to share puppy pictures!

  5. Remove Advertisements
    DogForums.com
    Advertisements
     

  6. #4
    Super Moderator Kuma'sMom's Avatar
    Join Date
    Jun 2007
    Location
    Manitoba, Canada
    Posts
    6,980

    Re: Locked out of account

    I'm so sorry this happened, I've reported the issue to admin, hopefully we can get this fixed soon.

  7. #5
    Senior Member GrinningDog's Avatar
    Join Date
    Mar 2010
    Location
    USA
    Posts
    2,195

    Re: Locked out of account

    Thank you, Kuma'sMom.

  8. #6
    Senior Member Kyllobernese's Avatar
    Join Date
    Feb 2008
    Location
    B.C. Canada
    Posts
    4,547

    Re: Locked out of account

    Same problem here. I am actually Kyllobernese and I did receive the new password but no way it would work. Have tried emailing administration but no replies at all. Figured the only way I could get results was to re-register.
    Last edited by Kyllobernese; 06-26-2016 at 11:38 PM.

  9. #7
    Senior Member BostonBullMama's Avatar
    Join Date
    Apr 2013
    Location
    London, Ontario
    Posts
    4,042

    Re: Locked out of account

    I received the password reset email.

    Toby | DOB: October 15 2012 | Intermediate Trick Dog

  10. #8
    Administrator administrator's Avatar
    Join Date
    Jul 2010
    Location
    Toronto, Canada
    Posts
    4,557

    Re: Locked out of account

    Hi everyone,

    Apologies for the inconvenience. We're grateful for your patience while we get through this security upgrade. If you are locked out of your account and have not received an email to reset your password, it could be one of two reasons:

    1. Your user account is attached to an email address that perhaps you no longer use/have access to and/or forgot about. Based on the emails I've fielded, a lot of of users fall into this category.

    2. Your email service may be blocking our email to you.

    If you created a new account and you want back in on your old account, send me a PM. You will have to confirm to me the email address connected to your old account. It's the only way we will know that you actually own that account. Once you do this, I'll merge your accounts together and update your profile with an email address of your choosing.

    Yung

  11. #9
    Senior Member Kyllobernese's Avatar
    Join Date
    Feb 2008
    Location
    B.C. Canada
    Posts
    4,547

    Re: Locked out of account

    After two or three failed passwords, they finally sent me one that worked so I am back on again.

  12. #10
    Senior Member GrinningDog's Avatar
    Join Date
    Mar 2010
    Location
    USA
    Posts
    2,195

    Re: Locked out of account

    I sent you a message a few days ago, Yung. Hopefully it was received.

    Still locked out. At least a couple of other longtime members are also.

    GYPSY | border collie x Australian shepherd | DOB 1/10/2010
    FLYNN | silken windhound | DOB 4/3/2016

  13. #11
    Senior Member Kyllobernese's Avatar
    Join Date
    Feb 2008
    Location
    B.C. Canada
    Posts
    4,547

    Re: Locked out of account

    Mr. Yung did reply to me and sent me a password that worked so I am back on as Kyllobernese, not Cariboo Dogs like I had re-registered as. Hope you get it sorted out too. I still have one other Forum that I cannot get into or any response but it is one that I don't post on very often so I am not even going to pursue it. Would have hated to not get back on this forum.

  14. #12
    Administrator administrator's Avatar
    Join Date
    Jul 2010
    Location
    Toronto, Canada
    Posts
    4,557

    Re: Locked out of account

    Hey there,


    If you are still having issues with password resets, Best thing to do is Sign out of your account. Clear the login info and click "login". Once at that page, click on the forgot password area.



    If that is not working for you, check your spam/junk folder, and see if it’s there.

    if it’s not there, go to the bottom of the page, and click on the contact us area. This will direct you to the mainline to our manual password reset area. In the subject line write "password reset" and put in the info of your account name, email on the account, and email it needs to be changed to if need be. Someone will be in touch with you shortly about it. one of us will come back and manually reset the password for you.



    that should sort it out. let us know if you need anything else.


    ~Shane

  15. #13
    Senior Member MrsBoats's Avatar
    Join Date
    May 2010
    Location
    Rhode Island
    Posts
    1,874

    Re: Locked out of account

    I was locked out because the email I used to register 6 years ago is defunct now and I never bothered to update to my new one. (Duh.) I dropped the admin a message and they updated my email from behind the scenes and I was finally able to get the reset email I needed. They are totally willing to help you out get your account current with passwords.
    URO2 UCD UCH Lars UD GN RAE NJP NAP NFP C-CD OCC OJC TG-E EAC O-WV-E S-TN-E APDT RL2 AOE-L1, L2 HIC TT CGC TDI
    Multi High in Obedience Trial Winner; American Rottweiler Club Top 10: Agility, Rally, Obedience

    Ocean RE OJP OAP OFP PD SPS SPJ APG SPR NJC TN-O APDT RL1 AOE-L1 HIC CGC
    American Rottweiler Club Top 10: Agility & Rally


  16. #14
    Senior Member Hiraeth's Avatar
    Join Date
    Aug 2015
    Location
    Ann Arbor, MI
    Posts
    2,766

    Re: Locked out of account

    We still have a few long time members who are locked out of their accounts. They have sent messages in asking for their e-mails to be updated but have not yet heard back. Can anything be done to get them back on DF?

  17. #15
    Administrator administrator's Avatar
    Join Date
    Jul 2010
    Location
    Toronto, Canada
    Posts
    4,557

    Re: Locked out of account

    Quote Originally Posted by GrinningDog View Post
    I sent you a message a few days ago, Yung. Hopefully it was received.

    Still locked out. At least a couple of other longtime members are also.
    Check your mail

    Quote Originally Posted by Hiraeth View Post
    We still have a few long time members who are locked out of their accounts. They have sent messages in asking for their e-mails to be updated but have not yet heard back. Can anything be done to get them back on DF?
    Sorry for the frustration everyone. There is a bit of a delay getting to everyone. We are experiencing quite a high volume or support requests and have teams working around the clock to get everyone back to their original accounts. Thank you for understanding.

    Dayle

  18. #16
    Senior Member
    Join Date
    Jun 2010
    Location
    Canid-ah
    Posts
    2,978

    Re: Locked out of account



    I'm back in business !!!

    Thanks.

  19. #17
    Senior Member GrinningDog's Avatar
    Join Date
    Mar 2010
    Location
    USA
    Posts
    2,195

    Re: Locked out of account

    Me too! Thank you, admins!

    GYPSY | border collie x Australian shepherd | DOB 1/10/2010
    FLYNN | silken windhound | DOB 4/3/2016

  20. #18
    Administrator administrator's Avatar
    Join Date
    Jul 2010
    Location
    Toronto, Canada
    Posts
    4,557

    Re: Locked out of account

    glad things are getting sorted,

    let us know if you need anything else.

    ~Shane

  21. #19
    Junior Member
    Join Date
    Jul 2016
    Posts
    3

    Re: Locked out of account

    just saw this after re-registering. i used to be jbray01. searched my emails, but couldnt find a reset. wouldnt mind being restored, but im willing to rack my post count up again...

  22. #20
    Super Moderator RonE's Avatar
    Join Date
    Feb 2007
    Location
    Two Rivers, WI
    Posts
    11,214

    Re: Locked out of account

    Just a reminder that multiple registrations are still a violation of forum rules. These are exceptional times but it's probably best not to flaunt it.

  23. Remove Advertisements
    DogForums.com
    Advertisements
     

+ Reply to Thread
Page 1 of 2 1 2 LastLast

Quick Reply Quick Reply

  • Decrease Size
    Increase Size
  • Remove Text Formatting
  • Insert LinkInsert ImageInsert Video
  • Wrap [QUOTE] tags around selected text


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
SEO by vBSEO 3.5.2 ©2010, Crawlability, Inc.