Re: Locked out of account
If you are unable to get your password resets properly sorted out due to old emails on your account still after the notice was sent out, we ask that you go down to the contact us area, and with the subject line of "password reset" add the following contents for me:
- Account Name
- Email On the account
- Email You need it changed to if need be
add all this, then hit send, and someone on our team will answer that email and fix your account up no problem.
You can do the same and send us a PM privately to have it manually changed, but due to the influx and us tackling a lot of issues, this would be a slower way of getting it reset. we recommend you use the contact us form to get it resolved if you can. If that does fail though and you have waited too long, send us a PM and we will Manually reset it. Just make sure you supply the information above for a quicker fix.
Also, If you do have the right email on your account, I would ask you to please check your spam/junk folders as sometimes with certain email providers, it tends to land in there.
Again, I personally apologize about the wait. We are tackling the password transition as quickly as we can. if you all need anything else, please let me know.
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